Shipping policy

Where we ship

We ship across Canada. Vape and tobacco products are shipped only to addresses in Canada, and only where their sale is permitted by provincial law.

Processing time

Orders are processed within 1 business day. Orders placed on weekends or statutory holidays are processed on the next business day.

Shipping cost

Orders over $49 ship free. For orders under $49, the shipping cost is shown at checkout before you pay.

Delivery times

Available shipping options and estimated delivery times for your address are shown at checkout. Delivery times are estimates from the carrier and can be longer during holidays and busy periods such as Black Friday.

Age verification on delivery

Vape and tobacco products are sold to adults only. Government-issued photo ID is required on delivery for all online orders, and the person receiving the package must be of legal age in their province. If no adult with valid ID is available, the carrier will not leave the package. Contact us and we will help arrange redelivery.

P.O. boxes

Orders that contain vape or tobacco products cannot be delivered to a P.O. box, because photo ID must be checked at the door. Please use a street address for these orders.

Tracking

When your order ships, you will receive a tracking number by email, or by text if you checked out with a phone number.

Lost, late or damaged packages

If your package is late, lost or arrives damaged, contact us as soon as possible and we will work with the carrier to resolve it.

Questions

Email sales@smoke2snack.com or call 604-428-6112.